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3 YEARS
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Our
'no-quibble' offer
The warranty covers any repairs due to defective workmanship, materials or breakdown other than problems caused by accident or misuse. A service replacement can be supplied on demand to keep you in business whilst the repair is being effected. You can then either keep the service replacement or have your original unit returned to you. The warranty covers standard freight charges for either shipping the service replacement or returning the repaired unit to you. It is your choice. What you have to do first Notify your dealer when you place your order for Hydronix equipment that you want to take up the extended warranty offer. In the event of a breakdown Call your dealer first, or Hydronix if we supplied the unit direct. If the problem cannot be fixed on site you should obtain a 'Goods Return Number' (GRN) to authorise the return, and complete the Fault Report enclosed with the Warranty Registration indicating the problem and symptoms. Request a service replacement unit if required and the warranty will continue to the completion of the original 3 year period, or for 12 months from the date of replacement, whichever is the greater. Even in the event of a non-warranty accident you may still benefit from the service exchange offer but this would be chargeable to cover the cost of repairs and replacement parts (including ceramics and casings for sensors) to reinstate your equipment to a 'service replacement' standard with a 12 month warranty. |
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What is covered Normal wear and tear, including premature wear of ceramics if it leads to failure of the unit. Supply of a new unit if the failure occurs within 3 months from delivery. What is not covered External physical damage caused by severe impact including broken ceramics. Electrical surge damage caused by lightning, welding or incorrect wiring. Repair costs if you have attempted unauthorised repairs. Replacement of missing parts. New software upgrades. Accessories. Any product without a serial number (including where number has been removed). |
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